Payment Policy — Hazel & Hart Victoria

At Hazel & Hart Victoria, we believe that shopping for your favourite styles should be simple, secure, and enjoyable.

We are committed to providing a smooth and reliable checkout experience, allowing you to shop with confidence from the moment you select your items until your order is confirmed.

1. Accepted Payment Methods

We offer a selection of secure and convenient payment options to make your shopping experience as easy as possible.

Depending on availability at checkout, accepted payment methods may include:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Shop Pay

• Maestro

Only payment methods displayed during checkout are available for your purchase.

2. Currency and Payment Processing

Prices on our Canadian storefront are displayed in Canadian Dollars (CAD).

Payments are processed in the currency indicated at checkout, and the full order amount is generally charged when your purchase is confirmed.

In some cases, your bank or payment provider may temporarily authorize the payment before the transaction is completed.

Any currency conversion charges or additional banking fees imposed by your financial institution are outside our control.

3. Secure Transactions

Protecting your payment information is important to us.

Our online boutique operates through Shopify, which supports secure checkout and encrypted payment transactions.

Payment information is processed through authorized third-party payment providers using appropriate security measures.

Hazel & Hart Victoria does not directly store complete payment card details on its own systems.

4. Payment Verification

To maintain a safe shopping environment, certain transactions may be subject to additional security checks.

If unusual payment activity is detected, we or our payment service providers may request additional verification before an order is processed or dispatched.

These measures help protect customers against unauthorized transactions and fraudulent activity.

5. Payment Issues

If you experience difficulties completing your purchase, we recommend checking that:

• Your payment information has been entered correctly.

• Your billing details match those registered with your payment provider.

• Your selected payment method is supported.

• Your bank has authorized the transaction.

If the issue continues, please contact our customer support team.

Email: support@hazelandhartvictoria.com

We aim to respond to customer inquiries within 1–2 business days.

6. Refunds and Payment Adjustments

Approved refunds are generally issued to the original payment method used at checkout.

The time required for refunded funds to appear in your account may vary depending on your bank or payment provider.

For detailed information regarding return eligibility, refund conditions, and processing times, please refer to our Return & Refund Policy.

7. Contact Information

If you have questions regarding payments, billing, or checkout security, please contact us.

Email: support@hazelandhartvictoria.com

Business Information & Contact

Hazel & Hart Victoria

Operated by Four Essence
Registered in the Netherlands
Chamber of Commerce (KvK): 98976745

Customer Service Email:
support@hazelandhartvictoria.com